Managing Service System Requirements for Korean Medical Tourism

In order to keep pace with the changing environment and business requirements, organizations are focusing on services. Service requirements management is one of the core activities in developing service systems such as medical tourism service system. To identify proper requirements, business requirements and business change factors should be correctly analyzed since the ultimate aim of a medical service system is to meet the needs of its stakeholders. Moreover, appropriate service requirements should be elicited from both the service providers and service consumers. In this paper, we propose a service requirements management method for value co-creation among the stakeholders for a medical tourism service system.